Return & Exchange Policy

At [Your Shop Name], we value your satisfaction and aim to make returns and exchanges as smooth as possible. Please read our return policy carefully before making a request.

Effective Date: [DD Month, YYYY]

1. Eligibility for Returns

• Returns are accepted within [X days] from the date of purchase.
• Items must be unused, undamaged, and in their original packaging with all accessories, manuals, and the original invoice.
• Returns are not accepted for:
  • Earphones, headphones, screen guards, and similar accessories (for hygiene reasons)
  • Software or digital licenses once activated
  • Products showing physical damage or signs of misuse

2. Exchanges

• Exchanges are subject to stock availability.
• Price differences (if any) must be settled during the exchange.
• Products can only be exchanged for the same model or an alternative product of equal or higher value (price difference payable by the customer).

3. Defective or Damaged Products

• If a product is found defective upon delivery or pickup, report it to us immediately.
• We may replace the item or assist in warranty claim processing, depending on manufacturer policies.

4. Return Process

• Contact us at [support@yourshop.com] or call +91XXXXXXXXXX with your order and product details.
• Bring the product to our store along with the invoice and original packaging.
• Once inspected and approved, your return or exchange will be processed.

5. Refunds for Returns

• Refunds are issued via the original payment method within [X working days] after product inspection.
• Shipping and handling charges are non-refundable unless the product is defective.