Cancellation Policy

Cancellation & Refund Policy

At [Your Shop Name], we strive to provide quality products and excellent customer service. Please read our cancellation and refund terms carefully.

Effective Date: [DD Month, YYYY]

1. Order Cancellation

  • Orders can be cancelled within [X hours] of purchase, provided they have not been shipped or processed.
  • Once an order is shipped, cancellation is no longer possible, but you may request a return as per our return policy.
  • To cancel an order, contact us at [support@yourshop.com] or call +91XXXXXXXXXX with your order details.

2. Refund Eligibility

  • Refunds are issued only for products returned in their original condition with all packaging, accessories, and the original invoice.
  • Refunds are not applicable on:
    • Opened or used accessories like earphones, screen protectors, etc. (for hygiene reasons)
    • Software or digital products once activated
    • Physical damage caused after purchase
  • If the product is found defective upon inspection, a refund or replacement will be processed.

3. Refund Process

  • Approved refunds will be processed within [X working days] of receiving the returned item.
  • Refunds will be credited to the original payment method used during purchase.
  • In case of cash payments, refunds will be made in cash or via bank transfer.

4. Shipping & Handling Charges

Shipping and handling charges are non-refundable unless the product is defective or damaged upon delivery.